Secure Checkout
Your payment information is protected
Every order at Pet Wiser Co is processed through Shopify's encrypted checkout — the same system trusted by millions of stores worldwide. Here's exactly how it works, and what we can and can't see.
Encrypted end to end
Our entire site runs on TLS encryption — the padlock in your browser bar. Your card details are scrambled the moment you enter them and can't be read in transit.
PCI DSS Level 1 certified
Checkout is handled by Shopify, which holds Level 1 PCI DSS certification — the highest tier in the payment card industry's security standard, audited annually.
We never see your card
Your full card number never reaches us. We only ever see the last four digits and the card brand — the same information printed on your receipt.
Fraud screening on every order
Shopify screens each transaction for signs of fraud before it's accepted. If something looks off, we'll contact you to confirm before the order ships.
Ways to pay
Choose whatever you're most comfortable with. All methods are processed with the same protections.
Paying with PayPal or Shop Pay? Your card details stay with that provider — we never receive them at all.
What we can see
- Your name, shipping address, and email
- The last four digits of your card and its brand
- What you ordered and what you paid
- Your order history with us
What we never see
- Your full card number
- Your CVV or security code
- Your bank login or PayPal password
- Anything that could be used to charge your card elsewhere
If something doesn't look right
Contact us first — we can almost always sort it out faster than a bank dispute, and we'd rather hear from you directly.
Reach out right away
Call, text, or email us with your order number. We'll pull up the transaction and explain exactly what was charged and when.
We investigate
If a charge was made in error or duplicated, we'll confirm it against our records and correct it — no lengthy process required.
You're refunded
Approved refunds go back to your original payment method. Depending on your bank, funds typically appear within a few business days.
Suspect an unauthorized charge that isn't from us? Contact your card issuer directly — they can freeze the card and investigate. Let us know too, so we can help.
Common questions
Is it safe to enter my card on your site?
Yes. Card details are entered into Shopify's checkout, not a form we built. They're encrypted immediately and passed straight to the payment processor. We never receive, handle, or store the full number.
Do you store my card for future orders?
We don't. If you choose to save a card, it's stored by Shop Pay or your chosen payment provider — not by us. You can remove a saved card any time through that provider's account settings.
Why does my statement show a charge before my order ships?
Payment is authorized when you place the order, which is standard for online retail. Some banks display this as a pending charge before it settles. If you cancel before shipment, the authorization is released.
What name appears on my bank statement?
Charges appear as PETWISERCO. If you see a charge you don't recognize under a different name, it isn't from us — contact your card issuer.
How do I know an email from you is genuine?
Our emails always come from an address ending in @petwiserco.com. We will never email or text you asking for your full card number, CVV, or password. If you receive a message like that, don't reply — forward it to support@petwiserco.com and we'll confirm.
Can I get a refund if I change my mind?
Yes. See our Return & Refund Policy for details, or start a return directly.
Still have a question?
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