Rip and Tear Warranty Rip & Tear Warranty

If it rips, we replace it.

Dogs are hard on things. That is the job. If your cover tears under normal use, send us a photo and we will send you a new one.

File a claim

No receipt hunting. No shipping it back. A photo and your order number, and a replacement is on its way.

How it works

Three steps, no runaround

  1. 1

    Take a photo

    One clear picture of the damage. Daylight helps. Nothing fancy needed.

  2. 2

    Fill in the form

    Your order number, what happened, and where the damage is. Takes two minutes.

  3. 3

    We send a replacement

    We review within 2 business days and ship your replacement free.

A dog surrounded by the wreckage of something it has destroyed
Why we offer this

We know exactly what dogs do

We are not going to pretend a car cover leads a quiet life. It gets clawed, chewed, scrambled over, and jumped on twice a day for years.

So we built one to take it — and backed it with a warranty that assumes your dog is going to be a dog.

What's covered

  • Rips or tears from your dog's claws or teeth
  • Seams that split under normal use
  • Straps or buckles that break while in use
  • Fabric that tears during normal getting in and out

What's not

  • Normal fading, pilling, or wear over time
  • Damage from cutting, burning, or deliberate destruction
  • Damage not caused by a pet
  • Items bought secondhand or from another seller
  • Stains or odors that are not tears
The details

The full terms

How long you're covered
1 year from the day your order is delivered.
Who's covered
The original buyer, on orders placed directly with Pet Wiser Co. The warranty does not transfer if the item is resold or given away.
How many replacements
One replacement per item, per order.
Do I ship it back?
No. A photo is enough. Keep the damaged item or dispose of it — whichever you prefer.
What you'll get
The same item in the same size and color where available. If it is out of stock, we will offer the closest match or a refund of the item's price.
Shipping on replacements
Free within the United States.
If we can't approve it
We will tell you why in plain language and offer whatever we can do instead. You can always reply and talk to a person about it.

This warranty is offered by Pet Wiser Co and applies in addition to your rights under applicable consumer protection law. It does not limit those rights.

File a claim

Tell us what happened

Fill this in and we will email you straight away. Reply to that email with your photo attached.

Attach your photo by replying to the confirmation we send here.
In your confirmation or shipping email.

We use these details only to process your claim. See our privacy choices.

Not sure if you're covered? Just ask. We would rather talk it through than have you guess.

Get in touch