PetWiserCo Return & Refund Policy

1. Initial Resolution Process

Before a return or refund is approved, our team will first attempt to resolve the issue in the fastest and simplest way possible.

• If you ordered the correct size but it does not fit, we may offer a size exchange.
• If your order is missing components, accessories, or promotional items, we may ship those items to you at no cost.
• If the issue can be resolved without requiring a return, we will take those steps first.

Only if the issue cannot be resolved through these methods — and the order meets our eligibility requirements — will a return or refund be considered.

2. Eligible Return Reasons

Returns may be considered only when all of the following apply:

• The request is submitted within 30 days of the carrier’s confirmed delivery date.
• The item is defective, damaged, or the wrong item was received.
• The issue cannot be resolved through replacement parts, missing-item fulfillment, or exchange support.

3. Non-Eligible Return Reasons

Returns or refunds will not be issued for the following:

• Requests made after the 30-day period from confirmed delivery.
• Change of mind.
• Incorrect use, accidental damage, or misuse by the customer.
• Compatibility, fitment, or usage issues caused by ordering the wrong product, size, or variation.
• Normal wear and tear that does not result from a manufacturing defect.

4. Shipping Time Policy

We aim to deliver all orders as quickly as possible. However, shipping carriers may occasionally experience delays, especially during high-volume periods, holidays, or severe weather conditions.

Please note: orders are not eligible for a refund or return due to shipping delays alone unless 30 calendar days have passed from the date of purchase without delivery.

If your order has not been delivered after 30 days, please contact our support team so we can review the shipment and help resolve the issue.

5. Return Request Process

To request a return, customers should submit a request through our return page or contact our support team with the following:

• Full name
• Order number
• Description of the issue
• Clear photo or video evidence, when applicable

If your request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless a manufacturing defect or fulfillment error is confirmed after review.

6. Refunds & Replacements

If your returned item is received, inspected, and approved, we may do one of the following:

• Issue a full or partial refund, where applicable, within 7–10 business days of approval.
• Send a replacement item at no additional cost.

Refund timing may vary depending on your payment provider or bank.

7. Additional Terms

• Final sale, clearance, personalized, and custom items are not eligible for return.
• PetWiserCo reserves the right to determine final return and refund eligibility in all cases.
• Fraudulent, false, abusive, or misuse-based claims may result in denial of service and refusal of future support.